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The Partner Hub is the management layer that sits above the core platform. Resellers (the organisations that operate and distribute the platform) use it to configure and oversee the companies that use the core platform.

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Key Concepts

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Resellers

A reseller is the top-level entity in the platform hierarchy. Each reseller manages a portfolio of companies and controls what’s available to them. Everything flows down from the reseller: features, currencies, languages, payment gateways, and fee structures must all be enabled on the reseller before they can be assigned to any of its companies.

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Companies

A company is a tenant on the platform with its own events, customers, orders, and ticket shop. Companies are created and managed from the hub. Companies can operate independently or be linked into parent–child hierarchies, where a parent company gains visibility across its children’s events, customers, and sales.

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What You Manage from the Hub

Core Platform

The platform that companies use day-to-day to manage events, sales, customers, and operations.

Mobile Apps

Access Control Pro, Box Office Pro, and EPOS Pro for on-site operations.

Partner API Reference

Programmatic access to hub operations including company management, feature configuration, and fee setup.

API Reference

The public API used by companies for integrations, automation, and accessing platform data.